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Here is the latest (19/3/2020) we have from lenders regarding mortgage payment holidays for borrowers affected by COVID-19. Lenders from N to Z in the alphabet will be on a separate post.

Accord Mortgages 
We can offer a variety of solutions, including payment holidays. We do need to make sure that any solution we offer is right for the individual customer’s circumstances. Due to extremely high call volumes, we are only able to speak to the most vulnerable situations, and who cannot make their next mortgage payment. If you can make your next mortgage payment, please allow those who need emergency help to receive it. The number you’ll need to call us on is 0345 1200 872 (for residential) and 0345 848 0225 (Buy to Let). 

Aldermore Mortgages 
We are offering customers the option to reduce or defer mortgages payments for up to 3 months. This means you can pay a lower payment or take a break from payments.  You’ll need to make up the payments later in your mortgage term and we’ll work with you to find the best way to do this. Some eligibility criteria will apply.

If you’d like to find out more about your payment options, you can contact us on 0333 321 1000 (selecting option 2, option 1, then option 4)

Bath Building Society
You can read about our existing mortgage payment holiday policy under the ‘manage your mortgage’ tab.  However, we recognise these are unprecedented and difficult times. If you believe you have been impacted by Coronavirus and may have trouble meeting your monthly payments, please contact us as soon as possible to discuss if a payment holiday is a suitable option for you.  

Coventry Building Society 
For residential mortgages, the payment holiday will apply if you’re up to date on your payments, not in arrears, and you can confirm you’ve been affected – directly or indirectly – by Coronavirus. For buy-to-let mortgages, it’ll apply if you’re up to date with your payments, not in arrears and you can confirm your tenants are having difficulties in paying their rent due to Coronavirus. As you can appreciate we’re experiencing very high call volumes now as we talk to members who need to arrange an immediate payment holiday. In order to prioritise this work, we’d be grateful if you’d wait to contact us until you’re ready to use the payment holiday facility. At that stage, get in touch on 0800 121 8899. 

Esme Loans
If you are an existing customer and would like to speak to us about how the current situation may be impacting your business, please contact us at accountsteam@esmeloans.com 

Fleet Mortgages
Fleet are committed to supporting landlords experiencing payment difficulties on a case by case basis. If you’re concerned that you won’t be able to make your regular mortgage payment, due to the COVID-19 crisis or any other reason, contact us to discuss the various ways we can help you on 01252 916 800.

Foundation Home Loans
We understand that during the current environment you may have concerns over your mortgage payments. Please be assured that we will work with you to find the right solution for you during these difficult times. If you have any questions or concerns, please call us on 0344 770 8030. As you can image, we are experiencing high call volumes so please be patient. Alternatively, you can contact us by email at am@foundationhomeloans.co.uk 

As the impact of coronavirus is felt across the UK, you may be worried about how it could affect you and your home. Your peace of mind is still our top priority, so we’ve created some extra ways to help if you need it. If the coronavirus has affected your income, you may wish to take a mortgage payment holiday. You can ask to take a break of up to a maximum of three months. You can apply for a payment holiday by submitting our online request. We will then respond back within 2-3 working days via text message to confirm if your payment holiday request has been accepted. If you don’t qualify for a payment holiday but are worried about making your mortgage payments, then please call us on 0345 850 3705. 

Hinckley and Rugby Building Society 
We recognise that these are unprecedented and difficult times for customers. This is why we are offering customers who are up to date with their mortgage payments and impacted by COVID-19 the ability to self-certify if they need help. Should the customer wish, we could conduct a full assessment of their finances. It’s therefore important that customers who believe they may be impacted by COVID-19, either directly or indirectly, contact their lender at the earliest possible opportunity to discuss if the payment holiday is a suitable option for them.

Kent Reliance
If our mortgages customers are facing difficulty, we encourage them to get in touch as soon as possible. Kent Reliance will support customers that are experiencing issues with their finances as a result of Covid-19, including a payment holiday of up to three months.

Kensington Mortgages
Following the announcement from the government on Tuesday regarding 3-month payment holidays, please rest assured that we will do what we can to help and are already working with customers to offer a whole range of solutions to meet their needs, including where appropriate payment holidays. We are currently experiencing high call volumes and we’re sorry it’s taking us longer than usual to answer your calls. We understand this can be a worrying time and are working hard to speak to you as quickly as possible, but we estimate the current wait time to be over 60 minutes.

Leeds Building Society

At Leeds Building Society, we already have a number of options available which can help anyone experiencing financial difficulties. For those members who are worried or may now struggle to meet mortgage payments because of coronavirus, we’ve made some changes. Arrears fees waived: to make things a little easier, we’ve waived any arrears fees until the end of May. Repossessions suspended: in addition, and for extra peace of mind, we won’t seek possession of any properties during this period.

Mortgage payment holidays: we will soon have repayment holidays available of up to three months. These will be for mortgage customers as well as those buy to let landlords whose tenants are affected by coronavirus. There will be more news on this soon so please keep coming back to this page for the latest updates. 

Extra mortgage support: whether it’s a move to interest-only or a concession on your payments, we have a range of options available. It just depends on what works best your individual situation

Additional payments: some of our members may want to make extra ad-hoc mortgage payments. You can find more information about how to do this in our Help centre.

As we’re dealing with extremely high numbers of calls, we need to ensure we’re prioritising the customers who need our help the most. So at this time, we’d ask you to call us only if you’re having difficulties meeting your next mortgage payment.

Call 0113 225 7972 or email lbssecurecollections@leedsbuildingsociety.co.uk

Please note, it’s important to get in touch as soon as possible as missing a mortgage payment will put you in arrears and affect your credit record.

Mansfield Building Society
The Society understands that some of its borrowers may find themselves in financial difficulty as a result of issues associated with Coronavirus. We would encourage any borrower who is experiencing difficulties to contact us as soon as possible. To support borrowing members, whether they are impacted directly or indirectly by Coronavirus, Mansfield Building Society like many other mortgage lenders will consider offering a payment holiday for up to 3 months to those members who are up to date with their mortgage payments and are experiencing issues with their finances as a result of Coronavirus. This may not be the right solution for you and so any member who is concerned about their current financial situation should get in touch with us at the earliest possible opportunity to discuss what options may be suitable for them.

The Society’s friendly and experienced staff will look to understand each customer’s individual circumstances on a case by case basis to help you reach the most appropriate solution. Please contact us on 0800 092 8564 or 01623 676344 for advice or support, or by e-mail to mortgages@mansfieldbs.co.uk.

Market Harborough Building Society 
Our Mortgage Specialists are on hand to offer assistance during this difficult period. Please contact us using the details below: 

Email: rjohnson@mhbs.co.uk (please don’t send sensitive information such as your account number by email) Alternatively, call a phone number from below. If the line is busy, please try an alternative number.

01858 412251 (9am – 5pm Mon – Fri)
01858 412513 (9am – 5pm Wed and 2pm – 5pm Mon, Tues, Thurs, Fri)
01858 412505 (9am – 5pm Tues – Fri)
01858 412501 (9am – 5pm Mon – Fri)
01858 412508 (9am – 5pm Mon – Fri)
01858 412516 (9am – 3pm Mon – Fri)

For general information about facing difficulty paying your mortgage, please visit our Payment difficulties page. For more information about contacting us at the current time, visit our COVID-19 update page.

The Melton Mowbray Building Society 
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop-in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please get in touch on 01664 414141.